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Patna

FAQ

 

How do I register myself with Rashanworld.com ?

You can register by clicking on the “Create an account” link at the top right corner of the homepage. You need to provide First Name,Last Name ,email id ,mobile number and password.

Are there any charges for registration?

No. Registration on rashanworld.com is absolutely free.

Is registration mandatory to shop on rashanworld?

No, for shopping in Rashanworld.com you don’t have to register or login with us.You can browse and shop as a guest users. We advise ,by creating an rashanworld account you will be able to shop faster, be up to date on your order's status, new offers from Rashanworld.com and keep track of the orders you have previously made.

Can I have multiple registrations?

Yes as an individual ,you can have multiple registered account with rashanworld.com .But need to have different email ids for each registered account.

What is My Account?

My Account is the section where you reach after you login at rashanworld.com. My account allows you to track your order as well as see your order history and update you contact/delivery details.

What is My shopping cart?

My shopping cart is shopping basket which displays the list of products which you have selected (added to cart )to pyourchase while browsing. It will show empty list if you have not added any product to your cart.

What are different modes of payment (MOP)?

You can pay for your order using our easy payment options available

• Cash on delivery
• Credit and Debit cards (all kinds of credit and debit cards are expected)
• Netbanking
• Vouchers
• Valid rashanworld discount coupon code

Is there any other charges or taxes in addition to the prices shown? Is vat afdded to the invoice?

There are no additional charges for the products shown in website. The prices mentioned in our website are the prices you pay. There is a minimal delivery charge of Rs 50 on orders below Rs 299 INR. Any order above 299 INR will be delivered free of cost by Rashanworld.

What is COD?

COD means cash on delivery i.e. you can pay for your order at the time of delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?

Order will be delivered as per requested delivery Slot. Incase customer want to cancel the order before it is shipped , within 3 working days full amount of the placed order will be refunded as per guideline given by Payment gatwaye. Once the order is out for delivery ,user has to cancel the order through website or via call to customer care to get money back . Talk to us on our customer care number +91(0) 8904624409 or write to us on customercare@rashanworld.com

When will I receive my order?

Once you are done with selecting your products then your order will be deliver to you at any time between 9 AM to 9PM as per the requested slot. If you have requested for express delivery/same day delivery then we will deliver it on the same day as promised.

How are the products weighed?

Every item is packed exactly as ordered by you. If the product is pre packed by the vendor then it will be as per the net weight mentioned on the packet. Estimated weight and price for everything priced in gm/kg.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensyoures timely and accyourate delivery to our customers.

How do I change the delivery address?

You can change your delivery address on our website once u log in to your account click on “My Account” then click on “Modify your address book entries” and change your old address to new one.

How much are the delivery charges?

Rashwaorld delivers your any order above 299 INR free of cost. There is a minimal delivery charge of Rs 50 on orders below Rs 299 INR. Any order above 299 INR will be delivered free of cost by Rashanworld.

Do you deliver in my area?

While placing your order we validate and let you know if we deliver orders in your requested post code. To know upfront if we deliver in your city ,Please talk to our customer care on +91(0) 8904624409 or write to us on customercare@rashanworld.com , our team will quickly respond to your query. You will be intimated via sms or email at every stage of your order processing , right from order confirmation to till we deliver the order at your door steps.

Will someone inform me if my order delivery gets delayed?

In case of any unavoidable condition if your order is delayed in getting delivered, our customer support team will keep you update about your delivery and ETA for the delivery at your door step. You will be intimated via SMS or email at every stage of your order processing , right from order confirmation to till we deliver the order at your door steps. ,Please talk to our customer care on +91(0) 8904624409 or write to us on customercare@rashanworld.com , our team will quickly respond to your query.

Do you have same day delivery?

Yes, we do same day delivery provided you place your order before 12 noon on the day you want to delivery. For more details on express delivery and same day delivery please talk to our customer care on +91(0) 8904624409 or write to us on customercare@rashanworld.com , our team will quickly respond to your query.

Is same day delivery applicable to only a few products or all products?

The same day delivery is applicable to our entire range of products.

What are delivery slots?

To make syoure we delivery your order just when you want us to deliver it at your convenient time , let us know when you or some one from your family or friend will be at the delivery address to recive the order from our delivery team Delivery slots are :

• 8 am to 12 PM
• 5 PM to 8 PM

What is a cut-off time?

Cut-off time is the time after which your order gets processed for delivery. After this time you will not be able to modify or cancel your order via “My Account” .You can cancel order any time even immediately after order is delivered by calling us on our customer care number +91(0) 8904624409 or write to us on customercare@rashanworld.com , our team will quickly respond to your query.

Can I add products after the cut-off time for a slot?

No, you will not be able to make any changes to your order after the cut-off time for your selected slot. For any modification in your order post cut off time , please call us on our customer care number +91(0) 8904624409 or write to us on customercare@rashanworld.com , our team will quickly respond to your query. Customer can request for reschedule of delivery via phone.

How do I add or remove products after placing my order?

Once u have placed your order u will not be able to make modifications. Please contact our customer support team for any modification of order.

Is it possible to order an item which is out of stock?

No, you can only order products which are in stock.But you can mark the option “Notify Me” to inform Rashanworld that you are interested in the particular product which is unfortunately out of stock currently . We will send intimate you once product is made available on the site.

How do I check the current status of my order?

To check on the status of your order , Please visit your order history in “My Account”. More details on your order status can be shared by our customer care. Call to our customer care any time between 8 AM IST till 8 PM IST on +91(0) 8904624409

When and how can I cancel an order?

You can cancel an order before the cut-off time of your slot mentioning to you , by contacting our customer support team. Call to our customer care any time between 8 AM IST till 8 PM IST on +91(0) 8904624409

How do I contact customer service ?

Our customer service team is available through out the week from between 8 AM IST till 8 PM IST on +91(0) 8904624409 or on email customercare@rashanworld.com

Do you have off line stores?

No, we are puerly internet based company and do not have any facilities of offline way to place your order.

I am a corporate/business. Can I place orders with rashanworld.com?

Yes, we do bulk supply of products at special prices to institutions such as restaurants and corporates.

PAYMENT
OPTIONS
  Cash On Delivery  
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